Shipping Policy
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (Israel)
- Standard Shipping: 5-7 business days - ₪25
- Express Shipping: 2-3 business days - ₪45
- Free Shipping: On orders over ₪180
International Shipping
- Standard International: 10-21 business days - Starting at ₪80
- Express International: 5-10 business days - Starting at ₪150
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
You can also track your order status by visiting our Track Your Order page and entering your order number.
Customs, Duties and Taxes
Embaldiincense™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Embaldiincense™ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship to most countries worldwide. If your country is not listed at checkout, please contact us at hello@embaldiincense.com to discuss international shipping options.
Contact Information
If you have any questions about our Shipping Policy, please contact us:
- Email: hello@embaldi.com